Refund Policy

This Refund Policy applies to purchases of digital products from MCESMR, the trading name of MCILVEEN FUELS LTD ("we", "us", "our"), a company registered in Northern Ireland under company number NI617829, with its registered office at 17 Dunesmullan Road, Markethill, Co Armagh, BT60 1TJ, United Kingdom. VAT status: Not VAT registered.

It covers everything we sell through mcesmr.com: professional AI prompt collections supplied as digital content (downloadable files and/or content delivered by email or a hosted download page). These are not physical goods and are not delivered on a physical medium such as a USB stick or disc.

Please read this policy alongside our Terms & Conditions and Privacy Policy. Nothing in this policy reduces or removes your legal rights — see "Your statutory rights" below.

Because our products are digital and delivered with immediate access, here is the key point in plain English:

• If a collection is faulty, corrupted, not as described, charged twice, or you genuinely cannot access it and we cannot fix that, we will put it right — including a refund where appropriate.
• If you simply change your mind after you have chosen immediate access and the download or delivery has begun, we generally cannot offer a refund. This is because, by choosing instant access at checkout, you ask us to start supplying straight away and you agree that you give up the normal 14-day cancellation right once supply has started.
• None of this affects your statutory rights under UK consumer law, which always apply where you buy as a consumer.

Our collections are digital content within the meaning of the Consumer Rights Act 2015. After your payment is confirmed through our checkout (processed securely by Stripe), you receive instant access to a hosted download page, and a copy of your access link is also sent to the email address you provide at checkout.

Delivery is electronic and effectively immediate. There is no waiting period and nothing is posted to you. Because the content is supplied to you in usable form straight away, it cannot be "returned" in the way a physical product can — once you have downloaded or accessed it, you keep your copy.

Please make sure the email address you enter at checkout is correct. If your access email does not arrive, check your spam or junk folder first, then contact us (see Section 8) and we will resend your access link — this is not a fault with the product and we will always help you get in.

Where you buy as a consumer, the Consumer Rights Act 2015 gives you statutory rights that we cannot exclude. Our digital content must be:

• of satisfactory quality — the standard a reasonable person would consider satisfactory, taking account of the description, the price you paid and all other relevant circumstances;
• fit for purpose — fit for any particular purpose you told us about before purchase and which we accepted; and
• as described — matching any description we gave of the collection, including on the product page and in our marketing.

If our digital content does not meet these standards, you are entitled to a remedy. Under the Act, the main remedies for faulty or misdescribed digital content are repair or replacement, and where repair or replacement is impossible, cannot be done within a reasonable time, or cannot be done without causing you significant inconvenience, you are entitled to a price reduction — which can be a reduction of up to the full amount you paid (i.e. a full refund).

Separately, if defective digital content we supply causes damage to your device or to other digital content you own, and that damage would not have occurred had we exercised reasonable care and skill, you may be entitled to a repair of the damage or to compensation, in line with the Act. If you believe this has happened, contact us with the details and we will deal with it promptly.

Please note that AI prompts are professional resources to be used with third-party AI tools (such as ChatGPT and other assistants) that we do not control. The quality and "as described" standards apply to the prompt collections we supply — they do not amount to any promise about the specific results, output, performance or commercial outcomes you will obtain when you use the prompts, which depend on the AI tool you choose, your inputs and your own use. We make no income, earnings or results-based claims of any kind.

Because you buy online, our sales are "distance contracts". Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have 14 days from the day after purchase to cancel and get a refund, without giving a reason.

However, the Regulations contain a specific and important exception for digital content that is not supplied on a physical medium — which is exactly what we sell. Under that exception, you lose the 14-day right to cancel once the supply of the digital content has begun, provided that, before supply began, you:

• gave your express consent to us beginning supply (delivering your download/access) immediately, before the end of the 14-day cancellation period; and
• acknowledged that, by asking for immediate supply, you would lose your right to cancel once the download or access began.

We obtain this consent and acknowledgement from you at checkout: to receive instant access, you confirm that you want us to start supplying your collection straight away and that you understand you will lose the 14-day cancellation right once that supply has begun. This is recorded as part of your order.

This is why we generally cannot offer a "changed my mind" refund once your download or access has started — you have received the digital product and the law treats the contract as performed. If, exceptionally, you placed an order but supply has not yet begun and you are still within the 14-day window, you can cancel for a full refund by contacting us (see Section 8).

We want you to be happy with what you buy. We will provide a refund (or another appropriate remedy, such as a corrected file or replacement access) in situations including:

• Faulty or corrupted content — files that are damaged, broken or will not open, where we cannot supply you a working version.
• Not as described — where the collection materially differs from how it was described on the product page or in our marketing at the time you bought it.
• Genuinely inaccessible — where you cannot access or download your purchase, you have contacted us, and we are unable to resolve it for you within a reasonable time.
• Duplicate or accidental charge — where you were charged more than once for the same order, or a clear billing error occurred on our side.
• Unauthorised payment — where a charge was made that you did not authorise (please also notify your bank or card provider).
• Order not yet supplied — where you cancel within the 14-day period before your download or access has begun (see Section 5).

Where the issue is something we can fix quickly — for example a broken link, a failed delivery email, or a file that needs re-sending — we will usually offer a repair or replacement first, as the law allows. If that does not resolve the problem, we will refund you.

So that this policy is clear and honest, a refund will not usually be available where:

• you have changed your mind after choosing immediate access and your download or access has begun (see Section 5);
• you have downloaded, accessed or used the collection and it is not faulty or misdescribed — for example, you have decided you no longer need it, found similar material elsewhere, or simply did not use it;
• the issue is with a third-party AI tool you use the prompts with, or with your own device, internet connection, account or software, rather than with the content we supplied;
• you expected a specific result, output or commercial outcome from using the prompts — we do not guarantee results and make no earnings or performance claims; or
• you ask for a refund an unreasonable time after purchase in circumstances where no fault exists.

These limits never override your statutory rights. If a collection is in fact faulty or not as described, the remedies in Section 4 apply regardless of how much time has passed, subject to the time limits in the law.

To request a refund or report a problem, email us at contact@mcesmr.com. To help us deal with your request quickly, please include:

• the name and email address used at checkout;
• your order number or order confirmation (or the date and approximate time of purchase);
• the product/collection name;
• a clear description of the problem — for example, the file will not open, the content does not match the description, you cannot access your download, or you were charged twice; and
• if relevant, screenshots or error messages that show the issue, which help us diagnose and fix it faster.

Please contact us directly first rather than raising a chargeback with your bank — in almost all cases we can resolve things faster and more easily by email.

We aim to acknowledge refund and support requests within 2 business days, and to resolve them within 14 days of receiving the information we need. Many issues — such as resending an access link or replacing a file — can be sorted out far sooner.

Where a refund is due, we issue it to the original payment method used at checkout, via our payment provider, Stripe. We do not store your full card details and cannot refund to a different card or account. Once we process a refund, it typically appears in your account within 5 to 10 business days, though the exact timing depends on your bank or card provider.

Refunds are made in the currency in which you paid. We do not charge a fee to process a legitimate refund. If you were charged VAT or other taxes, any refund will include the corresponding tax element where required.

Some of the protections described above are consumer rights and apply only where you buy as a consumer (an individual buying for purposes outside your trade, business, craft or profession). The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 set out rights for consumers in particular.

If you buy as a business (for example, on behalf of a company, agency or sole-trader business), those specific consumer rights — including the 14-day cancellation right — do not automatically apply, and your purchase is governed by our Terms & Conditions. We will still always supply digital content that is functional and matches its description, and we will deal fairly with genuine faults, duplicate charges, and access problems for business customers as set out in Sections 6 and 8.

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the consumer-protection provisions of the Digital Markets, Competition and Consumers Act 2024. Where anything in this policy conflicts with rights you cannot lawfully give up, those statutory rights prevail.

For free, impartial advice on your consumer rights, you can contact the Citizens Advice consumer service. For more on how we handle your personal data when you contact us or buy from us, please see our Privacy Policy.

If you are unhappy with how we have handled a refund or any other issue, please tell us so we can try to put it right — email contact@mcesmr.com and we will treat your complaint seriously and respond as quickly as we reasonably can.

This policy and any dispute arising from it are governed by the law of Northern Ireland, and are subject to the non-exclusive jurisdiction of the courts of Northern Ireland. If you live elsewhere in the UK, you may bring proceedings in your local courts where the law allows.

Questions about this policy or a specific order can be sent to contact@mcesmr.com. Our data protection registration (where applicable) is: to be confirmed.

We may update this Refund Policy from time to time — for example, to reflect changes in the law or in how we deliver our products. The version that applies to your purchase is the one published on mcesmr.com at the time you placed your order. The effective date of the current version is shown at the top of the page.